Q: I downloaded the files from the pen drive, then transformed it into txt with NETMASTER 2010 and brought it to the CNC. The figure was multiplied with repeated quantities and get stuck? 

A:The problem is caused by an error in the NC program ..
Check your NC programs second last line check if the second last line is G98.
M8
G40
G00X-2192.91Y-19.25
G98
M02
The G98 code caused the problem. Our machine is not compatible for this code.  You can simply delete the code and the program will be correct.
To prevent this problem from coming again do the following setting in your software.

Q: I have a SteelTailor old CNC machine with blue screen controller. When I try to cut the plasma is not starting. The controller display show  ARCON. But when I go to DIAGONOSE and set M12 to 1 the plasma starts. 

A： This problem might be caused by controller parameter setting problem.Go to PARA[F4]----PLAS[F4] ------ARC ON M ORDER should be set as 12
                                 ------ARC OFF M ORDER should be set as 13

Q: I am having a machine in my demo room, I fix a pen in place of plasma torch. I have set the CNC to plasma mode, But ever time when I press green button to start the machine will not start moving, it shows the PIERCE ON in the controller. The timers keep running, if I press the green button again it will star moving. 

A: This problem is caused by setting , You must have enabled “ARC FEED BACK” this is for plasma cutting, the machine will not start moving until the ARC feedback from plasma is reached.Since you are not using the plasma machine you have to set it to zero for the machine to work normally.
 
SETUP[F4]-----PLASMA[F4}--------Set ARC FEED BACK(1/0)  to “0”

Thank you for your support to SteelTailor, the reasons that THC goes up is the THC can’t receive the right arc voltage signal, you should check as below:

1. Check if you connect the DIV ARC+&DIV ARC- in wrong direction, so you can exchange the two wires to test, if this doesn’t work, see the step 2.

2. Do you connect the raw arc voltage signal to DIV ARC+&DIV ARC-? It should be between 50v-300v, some plasma give out divided arc voltage, if you connect this to our machine, the THC will always go up.

3. I the two steps above can’t resolve your problem, you should test if the terminals which you connect the DIV ARC+&DIV ARC- are right. The terminal which you connect to the DIV ARC+ should be conductive with the electrode, and the terminal which you connect to the DIV ARC- should be conductive with the metal plate that you want to cut, you can use a multimeter to test, if not thus, please check if you connect to the wrong terminals.

If your problem persists after you do all the steps above, please give more detailed information to us, we will help to find out the reason.

(Q)  Can we use CAMDUCT software in SteelTailor CNC cutting machine?

(A) The CAM Duct software cannot be used directly with SteelTailor, CAMDUCT + FASTCAM/Hypertherm (Nestmaster) can be used easily. You need to export the CAMDUCT file as DXF file and then use that file in our Nesting software FASTCAM/Hypertherm (Nestmaster)

Q) Can we use CAM DUCT soft ware from AUTO DESK for making DUCT shapes
 
A) Yes CAM duct can be used in our machines,

1. The machine feature, choose" Hypertherm tool codes"
2. Controller, choose " D6 post processor".

Q) Do you have any ducting software, which support SteelTailor machine?

A) Yes we have, you can purchase “FAST SHAPE” It a software from FASTCAM, USA. This software will help you make ducting requires shapes and make dfx file for such shapes.